The reviews agent

Écho

Paste or import your reviews. Écho drafts a reply for each one in the review's language and your tone, ranks the themes guests praise and complain about, suggests one thing to fix this week, and turns the best review into a social post.

Try it on a set of reviews

The box holds ten sample reviews written for Ombra, our invented demo bodega, in four languages and with a couple of complaints on purpose. Press the button, or paste your own.

VenueCityKindTone of the replies

Reviews, one per paragraph, stars or a rating first if you have them

Marta (5): El vermut de la casa con la tapa de las 12 es el mejor plan de domingo de Gràcia. Las bravas pican lo justo y la tortilla sale jugosa. Volveremos con los padres.

Tom (4): Lovely little bodega. The fideuà was excellent and the staff explained the wines without any fuss. Only downside: we waited twenty minutes for a table on a Saturday and the terrace was full.

Júlia (5): Croquetes de la iaia de veritat. La crema catalana cremada al moment, i el vi del Montsant a copes a un preu honest. Un bar de barri com els d'abans.

Claire (3): Bonne ambiance et très bon vermouth, mais le service a été lent au dîner, on a attendu longtemps les plats et la cuisine fermait. Les calamars étaient parfaits cela dit.

Andreas (5): Small, loud in the good way, honest food. The black rice for two took 25 minutes as promised and was worth every one of them. Dog-friendly terrace, which sealed it for us.

Rosa (2): Las gambas al ajillo llegaron tibias y el pan con tomate seco. La camarera fue amable y lo cambió, pero para el precio esperaba más. Igual fue un mal día.

Lena (4): Great natural cava by the glass and the escalivada with anchovy is a dish I keep thinking about. Music a touch too loud for a Tuesday. Would come back for the vermut hour.

Pau (5): Hem vingut per l'hora del vermut i ens hem quedat a dinar. Bacallà a la llauna boníssim. Tracte proper i preus de barri.

Nadia (3): Nice place but the menu had no allergen information and my friend is coeliac; the staff were helpful but had to check with the kitchen for every dish. Cheesecake was very good.

Oscar (4): Buen sitio para picar con una copa. Los berberechos en lata abierta en la barra, un acierto. La terraza es pequeña y no se puede reservar, id pronto.

Up to twelve reviews per run on the trial, three runs a day. The sample reviews are invented for the demo venue.

The digest and the drafts appear here.

A draft for every review

In the review's language and your tone. Specific to what the guest said, never a template. You approve, copy, post.

The themes, counted

Slow service, portion size, terrace noise, coffee quality: what guests keep saying, how often, and whether it is praise or a complaint.

One thing to fix this week

Not a report. One concrete action a small team can do before Friday.

Your best review, as a post

A short quote, a caption, hashtags. Ready for the Socials Agent or your own feed.

Monday digest

The week's reviews and reservation requests in one email. Nothing to log in for unless you want to.

Your reviews, your way in

Paste them, import a CSV, or connect Google when the venue is claimed.

Écho is €39 a month per venue, with 20% off from three venues and one quote for the whole group from five. Claim a venue to keep your reviews and get the Monday digest.

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